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Recently, Apple discovered an issue with its Face ID which wasn't widespread but did cause problems for the customers.

The company has authorized Apple stores and Apple authorized service providers to perform a whole device replacement for iPhone X units with Face ID issues.

Regardless, Apple's official instructions require specialists to first conduct a rear camera fix, running AST 2 on the device for a diagnostics test on the camera.

The company is not clear whether it is the link failure on the iPhone X rear camera and front true depth system. However, if the issues can not be resolved by changing the rear camera, the company has asked them to replace the entire phone. The lenses differ on what they do. The wide angle did those who worked and is joined to the front-facing camera. Namely, after upgrading to iOS 11.3 the microphones of iPhone 7 and iPhone 7 Plus stop working.

IPhone 7 and 7 Plus users have complained to Apple that they can not be heard during phone calls and Facetime sessions due to the update, according to MacRumours. The brand says this is being done to provide the best customer experience.

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Apple fixed some issues in its next iOS 11.3.1 update, though some issues persisted.

Apple and its developers are still wondering why iOS 11.3 and subsequent software versions are unintentionally disabling microphones on some iPhone 7 and iPhone 7 Plus units. The support document, obtained by 9to5Mac interestingly talks about fixing the iPhone X's rear camera in order to get FaceID working.

It noted that the document outlines how tech supporters can find the issue and narrow it down.

The latest guideline would surely boost the confidence of buyers in Apple's flagship. If the fix of your iPhone X doesn't work, a full-device replacement is likely to take place. Key sources also indicate that the iPhone X has become the world's most popular handset in the first quarter of 2018. Maybe Apple should make up its mind.

More encouraging is the fact that the flagship was able to achieve that kind of number despite having a high price tag.


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