Hall wrote that she's lucky that her family and friends accept and support who she is. "He just kept asking, loudly and in front of other CVS staff and customers, why I was given the prescriptions".
Hall said that after the incident she contacted her doctor who called the prescription into a local Walgreens store, where the medication was given without hesitation.
Hall added that the experience left him feeling "embarrassed and stressed" to the point where he nearly broke down crying in the store.
"I was finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be", she wrote.
Hall said he was eventually able to fill the prescription at a Walgreens pharmacy location, but claimed CVS's corporate complaint line ignored his complaints multiple times.
The company apologized on social media Friday saying the pharmacist is no longer an employee. The company said the employee had been fired, but did not disclose if it happened immediately or after media reports on the incident.
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'We also apologize for not appropriately following up on Ms. Hall's original complaint to CVS, which was due to an unintentional oversight, ' he said in the email.
Joshua Block, senior staff attorney for the ACLU LGBT & HIV Project, said given the current political climate, it's critical that CVS ensures its customers are not harassed in its pharmacies. 'I felt like the pharmacist was trying to out me as transgender in front of strangers'.
After the encounter, Hall asked the pharmacist again for her prescription back but he refused once more. In a June statement, Walgreens said pharmacists are allowed to not fill a prescription based on moral objections but they must give it to another pharmacist to fill. "After years of working to affirm my identity in a world where transgender people are questioned constantly about how well they know themselves, the pharmacist refused to fill one of the prescriptions needed to affirm my identity".
It marked her first round of hormone therapy.
Kam Gandhi, executive director at the board, said that the agency hasn't talked to Arteaga or the pharmacist yet, but will aim to do a full investigation before the board's next meeting in August, Gandhi said.
Arizona is one of six states that shield health professionals who refuse to serve customers or patients on religious or moral grounds, according to the National Women's Law Center. 'At the same time, they are also required to refer the prescription to another pharmacist or manager on duty to meet the patient's needs in a timely manner'. So, she was unable to take it to another pharmacy.
"Hilde hopes that CVS will make its nondiscrimination policies public, so that transgender and non-binary customers have some assurance the corporation will take appropriate action if similar discrimination occurs in the future", Kilar said.