The CEO and co-founder of Twitter, Jack Dorsey, explained the company's decision in a series of tweets on Tuesday night, noting that Jones, owner of the InfoWars website, hadn't violated any of its rules.
Dorsey's tweet echoed an earlier statement from Twitter, which said it's "constantly moderating content on its platform and will take action if it needs to". He hailed it, branding Jones' show Infowars "the tip of a giant iceberg of hate and lies that uses sites like Facebook and YouTube to tear our nation apart".
The social network announced Tuesday that it would not ban Alex Jones or InfoWars from the site, noting that neither are now in violation of its rules.
"If we succumb and simply react to outside pressure, rather than straightforward principals we enforce (and evolve) impartially regardless of political viewpoints, we become a service that's constructed by our personal views that can swing in any direction".
United States radio host Alex Jones (C) uses a megaphone to speak to crowds near the Quicken Loans Arena, the venue for the 2016 Republican National Convention.
Retired teacher thought Keith Urban was broke, bought him snacks
Reed said Urban stuck $5 in the donation box at the register and happily took a picture with her. As Reed was paying, she thought the stranger looked familiar.
Over the past 48 hours, Infowars - the Alex Jones-run far-right conspiracy site - has had its content removed from a host of major platforms including; Apple, Facebook, and YouTube.
Dorsey went on to explain that the company would "hold Jones to the same standard we hold to every account".
Horne, who now works for the Brookings Institution, said the company's error lay in attempting to separate online behavior from offline activity, arguing that Jones's digital communications "encourage followers to harass/harm people offline".
Dorsey said that it's the responsibility of journalists to "document, validate, and refute" rumors and sensationalized issues spread by accounts like Jones's so "people can form their own opinions". Amid the reaction against Jones sweeping much of the technology industry, she said, Twitter had missed "an opportunity to take a stand and commit to making and enforcing hard choices in service of promoting healthy conversation".